Abstract
The occurrence of stockout causes great losses to manufacture and retailer. The magnitude of those losses depends on how consumers react to OOS(out-of-stock) situation, which is affected by product-, store-, situation-, and consumer-related antecedents. This paper investigates the influence of some antecedents on consumer OOS responses through a standardized questionnaire. A multinomial logit model reveals the marginal effect and direction of each antecedent. Finally, we discuss the theoretical and managerial implications of the findings.
| Original language | English |
|---|---|
| Title of host publication | 43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013 |
| Publisher | Computers and Industrial Engineering |
| Pages | 996-1015 |
| Number of pages | 20 |
| ISBN (Print) | 9781629934372 |
| Publication status | Published - 2013 |
| Externally published | Yes |
| Event | 43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013 - Hong Kong, Hong Kong Duration: 16 Oct 2013 → 18 Oct 2013 |
Publication series
| Name | Proceedings of International Conference on Computers and Industrial Engineering, CIE |
|---|---|
| Volume | 2 |
| ISSN (Electronic) | 2164-8689 |
Conference
| Conference | 43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013 |
|---|---|
| Country/Territory | Hong Kong |
| City | Hong Kong |
| Period | 16/10/13 → 18/10/13 |
Keywords
- Online retailing
- Out-of-stock
- Stockout responses
Cite this
Ding, J., Lu, Q., Chu, X. H., & Xu, S. X. (2013). Consumer responses to stockouts in online retailing. In 43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013 (pp. 996-1015). (Proceedings of International Conference on Computers and Industrial Engineering, CIE; Vol. 2). Computers and Industrial Engineering.