@inproceedings{1e6dd24a777c43898002476e9bfca5eb,
title = "Consumer responses to stockouts in online retailing",
abstract = "The occurrence of stockout causes great losses to manufacture and retailer. The magnitude of those losses depends on how consumers react to OOS(out-of-stock) situation, which is affected by product-, store-, situation-, and consumer-related antecedents. This paper investigates the influence of some antecedents on consumer OOS responses through a standardized questionnaire. A multinomial logit model reveals the marginal effect and direction of each antecedent. Finally, we discuss the theoretical and managerial implications of the findings.",
keywords = "Online retailing, Out-of-stock, Stockout responses",
author = "Jun Ding and Qiang Lu and Chu, {Xiang Hua} and Xu, {Su Xiu}",
year = "2013",
language = "English",
isbn = "9781629934372",
series = "Proceedings of International Conference on Computers and Industrial Engineering, CIE",
publisher = "Computers and Industrial Engineering",
pages = "996--1015",
booktitle = "43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013",
note = "43rd International Conference on Computers and Industrial Engineering 2013, CIE 2013 ; Conference date: 16-10-2013 Through 18-10-2013",
}