@inproceedings{7fb6a9985675455c9a5b4f8bdac4328f,
title = "The effect of social media on Supply chain sensing capability: An environmental scanning perspective",
abstract = "Supply chain management relies on sufficient and relevant information. To acquire and supplement such information, organization's sensing capability of business environments becomes a core aspect of the organization. A burgeoning avenue to sense surrounding environments is through social media. Researchers are beginning to recognize the ability of social media in environmental scanning (ES) activities and witness its impact on business performance. However, published evidence detailing the effect of social-media-enabled ES on firms' sensing capabilities is sparse. From ES perspective, we propose a research model to bridge this gap under the supply chain background. Results from 117 survey responses indicate that turbulent environments increase a firm's scanning activities on supply market, while intense competition increases the firm's scanning on both supply and customer markets via social media. The social-media-enabled ES on both markets boosts the sensing capability of firms' supply chain management. Research implications and limitations are also discussed.",
keywords = "Competitive intensity, Environmental scanning, Environmental turbulence, Sensing capability, Social media, Supply chain management",
author = "Jiahe Song and Lin Jia and Shin, {Soo Il} and Cegielski, {Casey G.} and Rainer, {R. Kelly}",
year = "2015",
language = "English",
series = "2015 Americas Conference on Information Systems, AMCIS 2015",
publisher = "Americas Conference on Information Systems",
booktitle = "2015 Americas Conference on Information Systems, AMCIS 2015",
note = "21st Americas Conference on Information Systems, AMCIS 2015 ; Conference date: 13-08-2015 Through 15-08-2015",
}