How to increase users' social commerce engagement? A technology attractiveness model

Xiao Liang Shen, Yang Jun Li, Yongqiang Sun, Zhen Jiao Chen, Kem Z.K. Zhang, Sesia J. Zhao

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

With the proliferation of social networking and electronic commerce, social commerce helps people engage in various forms of online social commercial activities through sharing their product or service knowledge and experiences. A better understanding of users' engagement in social commerce websites thus become increasingly important. Based on the attractiveness theory, this study proposes a research model that highlights the unique role of technology attractiveness, including task, social, and physical attractiveness, in promoting user involvement, which in turn affects social commerce engagement. Results demonstrate that users' perceptions of technology attractiveness are positively associated with their involvement with social commerce websites, and further stimulate engagement. In addition, website involvement partially and fully mediates the effects of social and physical attractiveness, respectively, on social commerce engagement. The limitations and implications of this study for research and practice are further discussed.

Original languageEnglish
Title of host publicationProceedings of the 50th Annual Hawaii International Conference on System Sciences, HICSS 2017
EditorsTung X. Bui, Ralph Sprague
PublisherIEEE Computer Society
Pages863-872
Number of pages10
ISBN (Electronic)9780998133102
Publication statusPublished - 2017
Externally publishedYes
Event50th Annual Hawaii International Conference on System Sciences, HICSS 2017 - Big Island, United States
Duration: 3 Jan 20177 Jan 2017

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2017-January
ISSN (Print)1530-1605

Conference

Conference50th Annual Hawaii International Conference on System Sciences, HICSS 2017
Country/TerritoryUnited States
CityBig Island
Period3/01/177/01/17

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