Automatic Satisfaction Analysis in Call Centers Considering Global Features of Emotion and Duration

Jing Liu, Chaomin Wang, Yingnan Zhang, Pengyu Cong, Liqiang Xu, Zhijie Ren, Jin Hu, Xiang Xie*, Junlan Feng, Jingming Kuang

*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

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Computer Science