An exploration of SSA’s disability determination process based on efficiency analysis

Qianqian Yuan; Liansheng Larry Tang; Feng Yang; Diane E. Brandt; Leighton Chan

doi:10.1108/JM2-11-2018-0182

An exploration of SSA’s disability determination process based on efficiency analysis

Qianqian Yuan, Liansheng Larry Tang^*, Feng Yang, Diane E. Brandt, Leighton Chan

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

Purpose: This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American. Design/methodology/approach: The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167 hearing offices (HOs) to find the best performed HOs and inefficient ones and detect total improvement of inefficient and weak efficient offices. Findings: The results show that totally 299,711 applications were processed and more applications will be processed if all offices can work efficiently. To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method. Originality/value: To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.

Original language	English
Pages (from-to)	590-609
Number of pages	20
Journal	Journal of Modelling in Management
Volume	14
Issue number	3
DOIs	https://doi.org/10.1108/JM2-11-2018-0182
Publication status	Published - 18 Sept 2019

Keywords

DEA method
Decision analysis
Efficiency analysis
Linear programming
Office of disability adjudication and review (ODAR)
Performance assessment
Performance management

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10.1108/JM2-11-2018-0182

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Yuan, Q., Tang, L. L., Yang, F., Brandt, D. E., & Chan, L. (2019). An exploration of SSA’s disability determination process based on efficiency analysis. Journal of Modelling in Management, 14(3), 590-609. https://doi.org/10.1108/JM2-11-2018-0182

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title = "An exploration of SSA{\textquoteright}s disability determination process based on efficiency analysis",

abstract = "Purpose: This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American. Design/methodology/approach: The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167 hearing offices (HOs) to find the best performed HOs and inefficient ones and detect total improvement of inefficient and weak efficient offices. Findings: The results show that totally 299,711 applications were processed and more applications will be processed if all offices can work efficiently. To the best of the authors{\textquoteright} knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method. Originality/value: To the best of the authors{\textquoteright} knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.",

keywords = "DEA method, Decision analysis, Efficiency analysis, Linear programming, Office of disability adjudication and review (ODAR), Performance assessment, Performance management",

author = "Qianqian Yuan and Tang, {Liansheng Larry} and Feng Yang and Brandt, {Diane E.} and Leighton Chan",

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doi = "10.1108/JM2-11-2018-0182",

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AU - Yang, Feng

AU - Brandt, Diane E.

AU - Chan, Leighton

PY - 2019/9/18

Y1 - 2019/9/18

N2 - Purpose: This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American. Design/methodology/approach: The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167 hearing offices (HOs) to find the best performed HOs and inefficient ones and detect total improvement of inefficient and weak efficient offices. Findings: The results show that totally 299,711 applications were processed and more applications will be processed if all offices can work efficiently. To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method. Originality/value: To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.

AB - Purpose: This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American. Design/methodology/approach: The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167 hearing offices (HOs) to find the best performed HOs and inefficient ones and detect total improvement of inefficient and weak efficient offices. Findings: The results show that totally 299,711 applications were processed and more applications will be processed if all offices can work efficiently. To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method. Originality/value: To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.

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KW - Decision analysis

KW - Efficiency analysis

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KW - Office of disability adjudication and review (ODAR)

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An exploration of SSA’s disability determination process based on efficiency analysis

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