Winnie: Task-Oriented Dialog System with Structure-Aware Contrastive Learning and Enhanced Policy Planning

Pre-trained encoder-decoder models are widely applied in Task-Oriented Dialog (TOD) systems on the session level, mainly focusing on modeling the dialog semantic information. Dialogs imply structural information indicating the interaction among user utterances, belief states, database search results, system acts and responses, which is also crucial for TOD systems. In addition, for the system acts, additional pre-training and datasets are considered to improve their accuracies, undoubtedly introducing a burden. Therefore, a novel end-to-end TOD system named Winnie is proposed in this paper to improve the TOD performance. First, to make full use of the intrinsic structural information, supervised contrastive learning is adopted to narrow the gap in the representation space between text representations of the same category and enlarge the overall continuous representation margin between text representations of different categories in dialog context. Then, a system act classification task is introduced for policy optimization during fine-tuning. Empirical results show that Winnie substantially improves the performance of the TOD system. By introducing the supervised contrastive and system act classification losses, Winnie achieves state-of-the-art results on benchmark datasets, including MultiWOZ2.2, In-Car, and Camrest676. Their end-to-end combined scores are improved by 3.2, 1.9, and 1.1 points, respectively.