E-ConvRec: A Large-Scale Conversational Recommendation Dataset for E-Commerce Customer Service

Meihuizi Jia, Ruixue Liu, Peiying Wang, Yang Song, Zexi Xi, Haobin Li, Xin Shen, Meng Chen*, Jinhui Pang, Xiaodong He

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

There has been a growing interest in developing conversational recommendation system (CRS), which provides valuable recommendations to users through conversations. Compared to the traditional recommendation, it advocates wealthier interactions and provides possibilities to obtain users' exact preferences explicitly. Nevertheless, the corresponding research on this topic is limited due to the lack of broad-coverage dialogue corpus, especially real-world dialogue corpus. To handle this issue and facilitate our exploration, we construct E-ConvRec, an authentic Chinese dialogue dataset consisting of over 25k dialogues and 770k utterances, which contains user profile, product knowledge base (KB), and multiple sequential real conversations between users and recommenders. Next, we explore conversational recommendation in a real scene from multiple facets based on the dataset. Therefore, we particularly design three tasks: user preference recognition, dialogue management, and personalized recommendation. In the light of the three tasks, we establish baseline results on E-ConvRec to facilitate future studies.

Original languageEnglish
Title of host publication2022 Language Resources and Evaluation Conference, LREC 2022
EditorsNicoletta Calzolari, Frederic Bechet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Helene Mazo, Jan Odijk, Stelios Piperidis
PublisherEuropean Language Resources Association (ELRA)
Pages5787-5796
Number of pages10
ISBN (Electronic)9791095546726
Publication statusPublished - 2022
Event13th International Conference on Language Resources and Evaluation Conference, LREC 2022 - Marseille, France
Duration: 20 Jun 202225 Jun 2022

Publication series

Name2022 Language Resources and Evaluation Conference, LREC 2022

Conference

Conference13th International Conference on Language Resources and Evaluation Conference, LREC 2022
Country/TerritoryFrance
CityMarseille
Period20/06/2225/06/22

Keywords

  • Conversational Recommendation
  • Dialogue Corpus
  • User Preference Recognition

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