@inproceedings{80693bbb201549969297cc64605f0708,
title = "The Value of Incorporating Review Tags into an Online Review System for User Review Generation",
abstract = "Online review mining has become an important way for businesses to understand consumer preferences and product characteristics. Many online review platforms have started to incorporate the extracted information as review tags to guide future reviews. In this study, we leverage a quasi-experiment from an online health service platform to investigate the value of incorporating the review tags (extracted from prior reviews) into the online review system in user review generation. Our preliminary results show that after the provision of review tags, more reviews are provided for doctors but the length of those reviews is shorter. Notably, we also find a decrease in sentiment and an increase in novel reviews. Our findings provide actionable managerial insights for platform managers to design online review systems.",
keywords = "Design of online review systems, construal level theory, review tags, user generation review",
author = "Lun Li and Ni Huang and Qiuju Yin and Zhijun Yan and Robert Plant and Yili Hong",
note = "Publisher Copyright: {\textcopyright} 2022 International Conference on Information Systems, ICIS 2022: {"}Digitization for the Next Generation{"}. All Rights Reserved.; 43rd International Conference on Information Systems: Digitization for the Next Generation, ICIS 2022 ; Conference date: 09-12-2022 Through 14-12-2022",
year = "2022",
language = "English",
series = "International Conference on Information Systems, ICIS 2022: {"}Digitization for the Next Generation{"}",
publisher = "Association for Information Systems",
booktitle = "International Conference on Information Systems, ICIS 2022",
address = "United States",
}