Value co-creation with customers and its impact on capabilities

Xiang Zhang; Guo Xing Wang; Jingchang Shangguan; Yanqiu Xiao

doi:10.1109/IEEM.2008.4738239

Value co-creation with customers and its impact on capabilities

Xiang Zhang^*
, Guo Xing Wang
, Jingchang Shangguan
, Yanqiu Xiao

^*Corresponding author for this work

School of Management

Beijing Institute of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

8 Citations (Scopus)

Abstract

Value co-creation with customers is a new source to gain competitive advantage. However, the research in this area is still in its early stage. The link between co-creation activities and firm's capabilities is not clear. Using empirical study, this paper presents a new mechanism of value co-creation with customers. Such mechanism is governed by two principles: (1) Customers are the integral part of such a co-creation system; (2) through value co-creation with customers, firms may not only gain new capability, but also enhance traditional capabilities.

Original language	English
Title of host publication	2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008
Pages	2087-2091
Number of pages	5
DOIs	https://doi.org/10.1109/IEEM.2008.4738239
Publication status	Published - 2008
Event	2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008 - Singapore, Singapore Duration: 8 Dec 2008 → 11 Dec 2008

Publication series

Name	2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

Conference

Conference	2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008
Country/Territory	Singapore
City	Singapore
Period	8/12/08 → 11/12/08

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Customer participation
Customerization
Open innovation
Value co-creation

Access to Document

10.1109/IEEM.2008.4738239

Cite this

Zhang, X., Wang, G. X., Shangguan, J., & Xiao, Y. (2008). Value co-creation with customers and its impact on capabilities. In 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008 (pp. 2087-2091). Article 4738239 (2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008). https://doi.org/10.1109/IEEM.2008.4738239

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title = "Value co-creation with customers and its impact on capabilities",

abstract = "Value co-creation with customers is a new source to gain competitive advantage. However, the research in this area is still in its early stage. The link between co-creation activities and firm's capabilities is not clear. Using empirical study, this paper presents a new mechanism of value co-creation with customers. Such mechanism is governed by two principles: (1) Customers are the integral part of such a co-creation system; (2) through value co-creation with customers, firms may not only gain new capability, but also enhance traditional capabilities.",

keywords = "Customer participation, Customerization, Open innovation, Value co-creation",

author = "Xiang Zhang and Wang, \{Guo Xing\} and Jingchang Shangguan and Yanqiu Xiao",

year = "2008",

doi = "10.1109/IEEM.2008.4738239",

language = "English",

isbn = "9781424426300",

series = "2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008",

pages = "2087--2091",

booktitle = "2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008",

note = "2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008 ; Conference date: 08-12-2008 Through 11-12-2008",

}

Zhang, X, Wang, GX, Shangguan, J & Xiao, Y 2008, Value co-creation with customers and its impact on capabilities. in 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008., 4738239, 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008, pp. 2087-2091, 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008, Singapore, Singapore, 8/12/08. https://doi.org/10.1109/IEEM.2008.4738239

Value co-creation with customers and its impact on capabilities. / Zhang, Xiang; Wang, Guo Xing; Shangguan, Jingchang et al.
2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008. 2008. p. 2087-2091 4738239 (2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Wang, Guo Xing

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AU - Xiao, Yanqiu

PY - 2008

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N2 - Value co-creation with customers is a new source to gain competitive advantage. However, the research in this area is still in its early stage. The link between co-creation activities and firm's capabilities is not clear. Using empirical study, this paper presents a new mechanism of value co-creation with customers. Such mechanism is governed by two principles: (1) Customers are the integral part of such a co-creation system; (2) through value co-creation with customers, firms may not only gain new capability, but also enhance traditional capabilities.

AB - Value co-creation with customers is a new source to gain competitive advantage. However, the research in this area is still in its early stage. The link between co-creation activities and firm's capabilities is not clear. Using empirical study, this paper presents a new mechanism of value co-creation with customers. Such mechanism is governed by two principles: (1) Customers are the integral part of such a co-creation system; (2) through value co-creation with customers, firms may not only gain new capability, but also enhance traditional capabilities.

KW - Customer participation

KW - Customerization

KW - Open innovation

KW - Value co-creation

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U2 - 10.1109/IEEM.2008.4738239

DO - 10.1109/IEEM.2008.4738239

M3 - Conference contribution

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SN - 9781424426300

T3 - 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

SP - 2087

EP - 2091

BT - 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

T2 - 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008

Y2 - 8 December 2008 through 11 December 2008

ER -

Value co-creation with customers and its impact on capabilities

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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