The psychological hotline services quality survey during the pandemic of COVID-19 in Mainland China

Xiubin Lin; Joshua Swift; Yin Cheng; Qin An; Hong Liang; Yangsheng Wang; Xiaoming Jia

doi:10.32604/IJMHP.2020.011128

The psychological hotline services quality survey during the pandemic of COVID-19 in Mainland China

Xiubin Lin, Joshua Swift, Yin Cheng, Qin An, Hong Liang, Yangsheng Wang, Xiaoming Jia^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

The outbreak of the COVID-19 pandemic has provoked a significant amount of panic due to dramatic changes in daily routines for residents all over China. In response, more than 600 psychological hotlines have been built or modified and have supplied mental health services for the public. Regarding the service quality of the hotlines, a survey has been conducted to investigate the running of hotline services during the COVID-19 pandemic. The results reveal that the more successful hotlines all had better trained hotline counselors, and in the meanwhile, the key features of providing supervision arrangements and training resources. Moreover, the referral list should be adjusted according to the accessibility of the recourses during the pandemic.

Original language	English
Pages (from-to)	109-113
Number of pages	5
Journal	International Journal of Mental Health Promotion
Volume	22
Issue number	3
DOIs	https://doi.org/10.32604/IJMHP.2020.011128
Publication status	Published - 2020

Keywords

COVID-19
China
Psychological hotlines
Service quality

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.32604/IJMHP.2020.011128

Cite this

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abstract = "The outbreak of the COVID-19 pandemic has provoked a significant amount of panic due to dramatic changes in daily routines for residents all over China. In response, more than 600 psychological hotlines have been built or modified and have supplied mental health services for the public. Regarding the service quality of the hotlines, a survey has been conducted to investigate the running of hotline services during the COVID-19 pandemic. The results reveal that the more successful hotlines all had better trained hotline counselors, and in the meanwhile, the key features of providing supervision arrangements and training resources. Moreover, the referral list should be adjusted according to the accessibility of the recourses during the pandemic.",

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AU - An, Qin

AU - Liang, Hong

AU - Wang, Yangsheng

AU - Jia, Xiaoming

PY - 2020

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The psychological hotline services quality survey during the pandemic of COVID-19 in Mainland China

Abstract

Keywords

UN SDGs

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