The Impact of Job Challenge on Innovative Work Behaviour Among Healthcare Workers: Mediating Roles of End-User Computing Satisfaction and Presenteeism

Objectives: Under the guidance of the job demands-resources (JD-R) model, this study is aimed at exploring the relationship between job challenge, presenteeism, end-user computing satisfaction, and innovative work behaviour by establishing a chain mediation model. Methods: We invited 617 healthcare workers from China to participate in the survey during 2020. We obtained 566 valid data by sifting out invalid data and used SPSS 26.0 and Amos 21.0 for correlation analysis and structural equation model testing to test the chained mediation model. Results: The results show that presenteeism partially mediates job challenge and innovative work behaviour. The end-user computing satisfaction of the information system and the presenteeism of the medical staff play a chain mediating role between job challenge and innovative work behaviour. Conclusions: This study provides policy suggestions and theoretical guidance for promoting innovative work behaviours of medical staff, improving medical service levels, and improving medical information systems reasonably and efficiently.