Target-guided Emotion-aware Chat Machine

  • Wei Wei*
  • , Jiayi Liu*
  • , Xianling Mao
  • , Guibing Guo
  • , Feida Zhu
  • , Pan Zhou
  • , Yuchong Hu
  • , Shanshan Feng
  • *Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

22 Citations (Scopus)

Abstract

The consistency of a response to a given post at the semantic level and emotional level is essential for a dialogue system to deliver humanlike interactions. However, this challenge is not well addressed in the literature, since most of the approaches neglect the emotional information conveyed by a post while generating responses. This article addresses this problem and proposes a unified end-to-end neural architecture, which is capable of simultaneously encoding the semantics and the emotions in a post and leveraging target information to generate more intelligent responses with appropriately expressed emotions. Extensive experiments on real-world data demonstrate that the proposed method outperforms the state-of-the-art methods in terms of both content coherence and emotion appropriateness.

Original languageEnglish
Article number43
JournalACM Transactions on Information Systems
Volume39
Issue number4
DOIs
Publication statusPublished - Oct 2021

Keywords

  • Dialogue generation
  • emotional chatbot
  • emotional conversation

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