Real-Time Scheduling with Independent Evaluators: Explainable Multi-Agent Approach

This study introduces a multi-agent reinforcement learning approach to address the challenges of real-time scheduling in dynamic environments, with a specific focus on healthcare operations. The proposed system integrates the Human-in-the-Loop (HITL) paradigm, providing continuous feedback from human evaluators, and it employs a sophisticated reward function to attenuate the effects of human-driven events. Novel mapping between reinforcement learning (RL) concepts and the Belief–Desire–Intention (BDI) framework is developed to enhance the explainability of the agent’s decision-making. A system is designed to adapt to changes in patient conditions and preferences while minimizing disruptions to existing schedules. Experimental results show a notable decrease in patient waiting times compared to conventional methods while adhering to operator-induced constraints. This approach offers a robust, explainable, and adaptable solution for the challenging tasks of scheduling in the environments that require human-centered decision-making.