@inproceedings{22f5bbc15fc247a69a117772da062352,
title = "Management practices and firm performance mediating role of information technology, evidence from hotel industry, China",
abstract = "This study performs an empirical investigation that enlightens the mediating role of information technology (IT) among low transaction cost, tangible \& intangible services, customer oriented approach and firm performance. The keystone of this study is how IT would influence firm performance discourses from a customer satisfaction perspective. This study used PLS-SEM technique to analyze survey data of 160 employees from hotel firms in Beijing, China. The direct and mediating relationship through IT among tangible \& intangible services, customer oriented approach, and firm performance is significant. The direct relationship between low transaction cost and firm performance is also significant, however; the mediating role of IT among them is insignificant. Effective use of IT resources may create significant results.",
keywords = "Customer satisfaction theories, Hotel services, MIS, PLS-SEM, Transaction cost",
author = "Bari, \{Muhammad Waseem\} and Meng Fanchen and Baloch, \{Muhammad Awais\}",
note = "Publisher Copyright: {\textcopyright} 2016 IEEE; 2016 International Conference on Logistics, Informatics and Service Sciences, LISS 2016 ; Conference date: 24-07-2016 Through 27-07-2016",
year = "2016",
doi = "10.1109/LISS.2016.7854589",
language = "English",
series = "2016 International Conference on Logistics, Informatics and Service Sciences, LISS 2016",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
editor = "Runtong Zhang and Juliang Zhang and David Hensher and Xiaowen Fu and Guowei Hua and Mincong Tang",
booktitle = "2016 International Conference on Logistics, Informatics and Service Sciences, LISS 2016",
address = "United States",
}